HOW CAN WE HELP?
Returns & Exchanges
If there’s a problem with your order, the first thing to do is contact us. We will try our best to take care of your problem for you.
What if I receive a defective product?
If you believe you’ve received a defective product, contact us. You will be guided through our quick and easy form and we’ll respond with assistance. If we determine that the unit failed under the original manufacturer’s warranty, we will try to get a replacement for you.
We accept Returns only if the product meets the following conditions:
We do not offer refunds on any item(s), whether delivered/ collected.
If the item meets the above conditions, we will send it to our partnered certified repair specialists for repairs.
Otherwise, If you are simply unhappy with your purchase (non-defective only), we are willing to take and offer the item(s) for sale on your behalf. This ‘Return-for-Resale’ is accepted within 7 business days2 from the date of receipt. The price of this re-sale will be subject to the condition of the item(s) when returned. When a re-sale is final, we will advise you on the transaction and arrangements can be made for you to collect the funds.
An Exchange constitutes the return of an item(s) for another one of similar value/ style or specification within our showroom (in-stock items). A 15% restocking fee will be applicable.
Exchanges are subject to the return of the item(s) in 7 business days from the date of receipt. Item(s) must be in the condition they were received in. They must be in the original manufacturer’s packaging along with any peripherals, accessories and documentation that were originally included.
Note: Exchanges are not guaranteed for Custom-Ordered Items due to the nature of such an order. (we may not have any similar items in stock to accept the exchange).
How to Make a Return
If you are reading this with the action of returning an item in mind, we’re sorry your purchase didn’t work out for you. To make a return, please first contact us to discuss the matter and make arrangements. To ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:
While we are willing to work with you, the customer, regarding problems with your item(s), there are certain items that cannot be returned for very specific reasons. These items include: