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Ordering Information

How to Order from LiveWire Music Store

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Order Cancellation Policy

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When will my credit/ debit card be charged?

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What if there is a problem with my order?

What if I receive a defective product?

Return Policy

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Order Status Updates

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Privacy Policy

Our Commitment to Privacy

We are glad that you have chosen to shop at LiveWire Music! We are committed to protecting your privacy online. This page explains how we collect, use and protect the information that you provide to us. We respect your privacy and intend to give you as much control as possible over your personal information.

What Information Do We Collect?

Information that You Provide Us.

We accept and store any information that you submit on or by any other means for the purposes of providing our retail and maintenance services to you. For example, you may provide personal information when you place an order or contact us. This information may include name, address, phone number, email address, credit card and payment information, and other personal information.

Telephone Calls with LiveWire Music.

We constantly review our own performance to ensure that we’re providing exceptional service and support. We however do not record or monitor any calls.

Web Site Use Information.

​We collect and analyze technical information about how customers interact with including, but not limited to, IP addresses, browser types, operating systems, pages viewed, links, dates and times, and other information.

Cookies.

​Like many websites, we utilize a standard technology called “cookies” to differentiate you from other shoppers and to store and retrieve information about your interaction with the website, like the items in your shopping cart or wish list for example.

Email Information and Contact Forms.

We may collect, store, and use any information that you submit via email or any of the forms on our website. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.

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