HOW CAN WE HELP?
Ordering Information
How to Order from LiveWire Music Store
Additional Information:
Our Store Opening Hours are as follows:
How to Cancel or Change an Order
We work hard to ensure that the product(s) you order from LiveWire Music are the right fit for your needs and your budget. However, we recognize that on occasion you must cancel or change an order. The first thing to do in these situations is refer to our Cancellation Policy below, then fill out our quick and easy online order change request form located here. We’d be happy to assist!
Order Cancellation Policy
We accept/ process Order Cancellations only under certain circumstances. The following timelines and conditions apply.
If the time has passed for you to cancel/ change your respective order, please refer to our return policy here.
Guitar & Drum lessons – Cancellation Policy
For both in-person and online lessons we require you to notify us of cancellation at least 24 hours before the selected date and time. Failure to do so will result in no refund.
Accepted Payment Methods
Here at LiveWire Music, we understand that you need to fit your gear purchases into your budget. That’s why we offer more payment options than any other music retailer on the island. Whatever gear you need to make your music, we’ll help you find a way to get it with the payment option you want.
In-Stock Items: LiveWire Music offers various payment options in addition to cash. We accept all major credit cards such as Visa, MasterCard, American Express, Discover, Diners Club and JCB cards. We also offer PayPal, Google Pay and Apple Pay as options.
Additionally, we provide layaway options to customers who wish to put a ‘hold’ on any particular item we have in stock. We do not offer hire purchase, leasing or item-loan options.
Back-Ordered items: LiveWire Music proudly offers LiveWire EZ Partial Payments, where you only pay 50% of the cost for back-order items upfront! The remaining balance would then be due upon collection/ delivery of the item(s). Look for the LiveWire EZ Partial Payments option at checkout and you’ll be on your way… no credit checks or stringent eligibility requirements… just like that… as easy as 1.. 2.. 3!
The LiveWire EZ Partial Payments plan is a convenient, interest-free way to back-order/ custom-order the gear you want without paying 100% upfront. No credit check! Choose the LiveWire EZ Partial Payments option in your cart today and get quality musical products at the prices you deserve!
NOTE: For any issues regarding your LiveWire EZ Partial Payments Plan, please don’t hesitate to contact us directly.
Troubleshooting Card Payment Issues: Sometimes your card may be declined on the first attempt to make a purchase on our online store. This is typically due to anti-fraud security measures from the issuing bank. In such cases, we recommend that you either use your relevant banking app or contact them to “unlock” your credit / debit card for online/ overseas purchases. That normally does the trick!
When will my credit/ debit card be charged?
Online/ In-Store Orders: Orders done/ Items purchased online or in-store for in-stock items are charged to your credit/ debit card immediately at the time of the transaction in BDS (Barbados Dollars). Terms & Conditions apply.
Custom-Orders: Since some Custom-Orders require a 50% deposit to begin the process, your card is charged at the time of that transaction in BDS (Barbados Dollars). Once your item(s) have been shipped to our local store and are ready for pick-up, you will need to pay the remaining balance when you come to collect the item(s) via card or cash.
Back-Orders: There are some items in our online store that are available for back-order from time to time. This typically means that we do not physically have the items here in store at the time but you can still order and have the item(s) in your hands within 2-4 weeks! Your card is charged at the time of that transaction in BDS (Barbados Dollars) for the down payment. Please note that we are unable to process in-stock and back-order items in the same order. We ask that you order those items separately to avoid automatic order cancellation.
One important thing to note here is that every order at LiveWire Music is reviewed and attended to in a secure and professional fashion before your credit card is charged to make sure that each and every order receives the attention it deserves.
Create a Personal Account
You don’t need a personal account to shop and order at LiveWire Music. However, registering for an account makes it easier for you to shop during future visits. Plus, with an account, you can view your order history anytime, and set up your preferences for receiving print and electronic communications from LiveWire Music.
It’s super easy to create and manage your account, especially since we use secure password-less accounts. No more forgetting your password! Simply enter your email address and you will receive a sign-in link in your email inbox. To create a personal account or to log in to your account, you can do either of the following:
- Please Note: Our Business Days are classified as Mondays – Fridays (5 days per week). Saturdays are not included. ↩︎
